It is important to take care of the customers (tenants) who receive the rent. When you have been running a building for a long time, you encounter various changes in the economic and social environment. In order not to be too much affected by them, we need to deal with our customers' requests in a flexible and calm manner.
One of the key words in building management in Japan is "supporting tenants. This means not only to maintain and manage buildings well, but also to provide business support to tenants (e.g., to help increase sales).
In particular, many tenants of buildings that are not so large are small and medium-sized companies or individual business owners. Not all tenants are growing at a steady pace. There may be times when sales temporarily drop drastically. In order to have such tenants pay their rent on time, it is important to pay attention to how you treat them on a daily basis. If you outsource your property management, it is also important to pay attention to how you interact with the management company that directly deals with your tenants.