One of the factors/examples that can negatively affect online reviews from users of vacation rentals is the non-fulfillment by the owner/operator management of the promises made in the welcoming notes when welcoming users.For example, the owner/operator may have stated in the welcome note that they would leave a souvenir for the user, but the souvenir was not placed. If the souvenir could not be delivered to the user before the user left, the user would be very disappointed.
If the owner/operator informs the user that the souvenir will be delivered before the user leaves, but the souvenir is not delivered by the time the user leaves, the user will feel even more disappointed and uncomfortable.