One of the factors/examples that can negatively affect online reviews from users of vacation rentals is that the approach stairs installed in the vacation home are broken or steep and slippery due to old age.
If the approach stairs, which are necessary to enter the building, are broken, there is a risk of causing various problems when users use the vacation home. As the approach staircase ages, the risk of the approach staircase breaking increases due to the fact that the wood has become quite corroded or due to the weight of snow accumulation. If they break when a user uses them, there is a risk of injury to the user.
One way to avoid getting a bad reputation for approach stairs, such as when you expect elderly users, is to renovate the approach stairs themselves. For example, the slope can be made slower, the stairs can be made of non-slip material, and handrails can be installed.
If any part of the approach stairs to the vacation home is broken or slippery, it is important to inform users of the problem in advance.