One of the factors/examples that can negatively affect online reviews from users of a rental rentals is the lack of operation manuals for TVs, washing machines, Wi-Fi facilities, etc., which users may feel inconvenienced by. The owner/operator may not understand the psychology of users who are using the property for the first time. One of the main reasons for this is that the owner/operator has become so accustomed to the property that he or she assumes that there is no reason why the user should not know how to operate the various facilities in the building.
For example, in the case of multi-channel cable TV, it may be difficult to understand how to turn on the cable TV tuner or operate the remote control. Also, it may be difficult to understand the difference between the remote control for the cable TV tuner and the remote control for the TV itself. When setting up Wi-Fi, it may be difficult to connect properly because the alphanumeric characters required for the password are too small to see, or it is difficult to tell whether they are letters or numbers.
In order to prepare for such cases, be sure to provide users with easy-to-understand and easy-to-read operation manuals in paper or digital media as much as possible.